Most new, unopened merchandise sold by Rhino Energy E-store can be returned within 7 days of purchase, unless noted in our Return Policy Exceptions. If your purchase was made with Rhino Energy Sdn Bhd Consumer Credit Card, Rhino Energy Sdn Bhd Commercial Revolving Charge, or Rhino Energy Sdn Bhd Commercial Account, you have 7 days from date of purchase to receive a full refund, unless noted in our Return Policy Exceptions.
Returns for purchases with valid proof of purchase will be exchanged, refunded in cash, credited to your account or refunded via Rhino Energy store credit (“Store Credit”) as determined by Rhino Energy Sdn Bhd. Refunds will be issued to the original form of payment (credit card, online transaction, etc.), unless noted in our Return Policy Exceptions. Returns for purchases made with a gift card or a Store Credit will be refunded as a Store Credit.
If you're missing your receipt, we may be able to locate it in our system. Receipt can be checked with your registered member, mobile number or by check may be located in our system within 30 days of purchase. Receipts for purchases made with Rhino Energy Sdn Bhd Consumer Credit Card, Rhino Energy Commercial Revolving Charge, or Rhino Energy Sdn Bhd Commercial Account may be located in our system within 30 days of purchase.
Original shipping charges will be fully refunded in the event that the return is the result of an error by Rhino Energy Sdn Bhd. Exceptions may apply (including Express Delivery and Major Appliance). Items must be returned with all components for a full refund.
RETURN TO STORE
We require a return form which send by Rhino Energy Sdn Bhd ( printed out copy or print screen ) Rhino Energy Sdn Bhd uses a third party refund verification system. All returns are subject to verifications system approval.
If your order is eligible for online return, postage are need by own. For more help call us at +6012 985 8089.
7-Day Return Policy
The following items may only be returned within 7 days of purchase:
• Gardening Tools and Machinery
• Paint ( Only White and Black, color paint are not eligible for return )
• Solar Lights
• Generators (other than Whole House and Stationary Generators)
• Consumer Electronics
Return Exceptions Policy
Returns for purchases with valid proof of purchase will be exchanged.
The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the goods/products has been used or damaged by the customer, there will not be any refund. Rhino Energy Sdn Bhd will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customer will received their refund within 2-14 working days after the confirmation.
Please return your purchase to the following address:
Rhino Energy Sdn Bhd
Lot 103,, 1, Jalan Besar, Kampung Selayang Pandang,
68100 Batu Caves, Selangor
Please contact us at firstname.lastname@example.org or 012-9858 089 whatsapp if you have any questions or doubts.